The following Terms and Conditions and any other applicable specific Terms and Conditions relevant to the Alma House (“Terms and Conditions”) shall apply to your room bookings, and shall form a legal agreement between 9Co Cities Pte Ltd. (“Alma House”) and you. In the event of any conflict or inconsistency between the Terms and Conditions herein and the specific Terms and Conditions relevant to the stay details, the specific Terms and Conditions relevant to the accommodation booking will prevail followed by the Terms and Conditions herein. We kindly ask that you take a moment to read them. By making a booking and agreeing to stay in Alma House, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Cancellation policy
Unless stated otherwise, our room cancellation policy requires you to cancel your stay at least 3 days prior to the day of arrival to avoid any fees. Guests should notify the property by email or cancel their reservation directly online. Travellers who cancel less than 3 days (by 6PM local time) from the day of check-in are charged 100% of the booking amount (including no-shows).
This is not applicable to special promotions or advanced purchase bookings which are non-refundable. Please read the terms of your booking before confirming such.
Reservation Terms
Rates quoted are based on your period of stay and are subject to change if you change your arrival and/or departure dates. Rates quoted are in Singapore Dollars and are subject to 10% Service Fee and 9% Goods and Services Tax (GST). A rate change will apply if you decide to stay in a higher room category than the one originally booked. You may contact our guest experience team to make changes in your reservation unless booked via third party providers.
Any extension of stay will be charged based on the rate at the time of extension or the rate quoted by our guest experience team. Children aged 12 years and below sleep for free in the existing bedding of a shared room with a paying adult.
Check-in and Check-out
You must be at least 18 years of age to check in and register for our room on your own.
Our check-in time is 3PM onwards and check-out time is latest by 12PM. Late check-outs are available at a fee subject to availability. A valid government issued Identification or Passport is required at check-in. Should you arrive prior to check-in time you can approach our Guest Experience team in Level 3. If your room is still not ready, you will be offered assistance in storing your luggage until check in is available. If you will be arriving earlier than check-in time and need a room ready, we advise you to book the day before your arrival for guaranteed early check-in. Alma House reserves the right to take a deposit per night to guarantee for possible incidentals during your stay
Personal Data Policy
You consent to Alma House to collect, use, store and or disclose to an authorised party your data or contact you via email to administer your hotel stay booking, respond to your requests, conduct surveys about your stay and preferences, improve guest experience, protect the safety of people and the property, and comply with or address any internal policies, guidelines or requests issued by any Authority.
You warrant that all the information provided by you to Alma House is accurate and complete.
If you are using digital check-in, you allow Alma House to access your location data and biometric to provide digital check-in services.
If you would like to remove your email or contact details from our database after your stay, please contact our guest experience team at hello@almahouse.sg.
Other
Alma House should not be in default or liable for any delay or failure to perform its obligations under its agreement with the customer in terms of the hotel booking, to the extent such performance is prevented or disrupted by a Force Majeure Event or your non-compliance to the property’s safety measures. Alma House may decide to cancel your booking with written notice and all money refunded in such an event.
Alma House has the right to revise, alter or delete any part of the Terms and Conditions without prior notice. You should hold Alma House harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of or in connection with the acceptance of your reservation.
The imagery shown across the website is for illustration purposes only and your room may not look exactly the way that the imagery displays.
Safety and Security
Your safety is our utmost priority and concern. We ask that all your personal belongings are kept safely in our guest rooms. Those of concern should be kept in our guest-room safe boxes with your own private code. Please do not leave items unattended. New Bahru is monitored by security at the guard house 24/7. Alma House will not be liable for the loss of your items. If you have any concern during your stay, feel free to reach out to our Guest Experience team or email us at hello@almahouse.sg
Lobby Lounge and Common Areas
The Lobby Lounge and other common areas at Alma House are shared guest amenities and are provided subject to availability and operational requirements. Alma House reserves the right, from time to time, to use, close, restrict or modify access to the Lobby Lounge or other common areas for private or commercial events, brand activations, maintenance, repairs, cleaning, operational requirements or other property-related purposes.
Such events or activities may take place during a guest’s stay and may result in the temporary closure or restricted access to all or part of the Lobby Lounge. Access to the Lobby Lounge is therefore not a guaranteed or continuous component of any reservation.
Where reasonably practicable, Alma House may provide advance notice of planned closures and, where available and appropriate, offer alternative common or working spaces within the property. The availability of any alternative space is subject to operational requirements and capacity.
The temporary closure, restricted access or alternative use of the Lobby Lounge or other common areas shall not, in itself, entitle a guest to a refund, discount or reduction in the accommodation rate, provided that the guest’s reserved accommodation remains available for use.